Inbound Marketing & Organic Content Specialist

High-Conversion Search Marketing & Web Design

Internet Optimization Guru

  • Provision and optimization of all content, both existing & authored; generation, oversight and analysis of all SEO & SEM productivity.
  • Development, analysis and execution of high-performance reputation management strategies, internally and as an advisor to our clients.
  • Delegation & confirmation of scheduled SEO task completion, as well as procurement of task schedule per project; experienced in strategic marketing execution for up to 11 concurrent clients monthly.
  • Direct communication with decision-making client personnel in sales capacities. Dedicated to building relationships through an ongoing obligation to performance.
  • Reporting with Google Analytics & Webmaster Tools (Bing /Yahoo) for trending & optimization potential, as well as client advisory.
  • Determination of marketing reach and analysis of top-performing search term strategies. Assessment of competition for PPC budget forecasting adjustments; confirmation of positive ROI, examination of CPM, CPC, CPA.

Lead Search Marketing & Web Consultant

Consulting Search Marketing & Web Design Advisor - Provisionary, Q4 2014

SEO and Web Design Consulting

  • Content authoring and optimization; generation, tuning and analysis of active campaign & SEO effort productivity.
  • Balanced SEO tasks for 5-7 clients daily; provided strategic website marketing objectives for up to 11 sites monthly.
  • Reporting with Google Analytics & Webmaster Tools (Bing /Yahoo) for trending & optimization potential.
  • Analysis of top-performing search terms for competitive assessment & PPC budget forecasting based upon marketing reach; initiates strategies to achieve max ROI in all PPC campaigns, validating CPM, CPC, CPA and other factors.

National Sales Affiliate

Affiliate Sales Partner with WebXperts - Provisionary, Q4 2014

International Business Sales Strategies

  • Oversight of sales-based international expansion strategies. Acting adviser on international expansion strategies for merchant and medium-sized businesses.
  • On-site & off-site optimization, organic content authoring & revision; social & affiliate content distribution.
  • Coordinate with off-shore management regarding sales strategies & performance stateside, confirmation of lead delivery.
  • CMS & E-Commerce Development (WordPress, BigCommerce, T-Hub, etc.)

Sales & Operations Support Specialist

Loan Origination Software Support - Q3 2009 thru Q1 2014

Loan Origination Software & Business Technical Support

  • Support of technical difficulties & systemic glitches within a WiPro / Gallagher / NetOxygen2-based LOS known as ProNet.
  • Extensive technical documentation of systemic glitches & production environment errors via Track-It CRM.
  • Support of Desktop Underwriter, Government Underwriting System, Loan Processor & Optimal Blue systems.
  • Supported newly-delivered hardware configurations for Windows 7 machines configured for/with 2003 Active Directory, Exchange/Outlook 2003 & SharePoint. Documentation via Track-It CRM. Resolved 35-65 daily requests.

Internal IT Services Consultant

Internal Technical Support - Q3 2008 thru Q2 2009

Executive Technical Support Services

  • Fielded executive-level employee support requests from WMG & affiliates nationwide, stationary (internal) & remote (VPN), via phone and email. Assisted with DreamWorks Motion Pictures hardware deployment.
  • Administered Windows 2003, Active Directory & Oracle; configurations for Aventail SmartTunnel VPN Client & Oracle printers; support for Citrix Program Neighborhood environments. Documented in Remedy CRM.

Specialized Technical & Communications Recruiting

Technical Recruitment - Q3 2004 thru Q2 2005

IT and Telecommunications Headhunting

  • Full ownership of hiring process, sourced resumes per client criteria in technology and telecom sectors.
  • In-person screening, I-9 certification, reference checks, all correspondence relative to presentation of candidate to client, finalization of offer & maintenance of employee relations beyond tenure of employee contract.

Business-to-Business Support Services

Business Technical Support - Q1 2004 thru Q3 2004

Business-Level Internet Service Support

  • Supported business-scale customers subscribed to Verizon’s Business DSL product. Software support perimeters included Windows thru Windows XP and Macintosh thru OS-X. Configured DNS, TCP/IP, PPPOE, via GoTo My PC.
  • Coordination between provisioning central office technicians, data center hubs and field technicians to verify working central office equipment, provisioned DSL lines, and remote testing.

Operations, Recruitment & Support

HR Recruitment, Work Force Management & Broadband Technical Support - Q3 1999 thru Q1 2003

Consumer ISP Service, Support & Operations

  • As part of the Workforce Management team, became certified on-site at Aspect in Brentwood- TN in optimization & generation of schedules for hundreds of representatives in call-centers nationwide, which consisted of Call Forecasting, Call Trend Reporting & optimization via Real Time Adherence reports via Aspect’s Series 5 Workforce Management Software, a Call Forecasting / Staffing Optimization / Schedule Generation enterprise solution.
  • In Recruitment, Staffed both Pasadena and Sacramento call centers during prime call-center growth period. Oversaw hiring process for more than 600 employees, both temp and permanent, in IT and telecommunication sectors. Corresponded with candidates for employment based on internet-sourced resumes, and walk-in applications. Organized & conducted off-site job fairs & aptitude evaluations for eligible candidates.